Once a plan is active on your account, it cannot be refunded or cancelled for money back. Please read this page before you buy. By buying a plan, you accept this policy.
When a refund is possible
We refund only where the payment went through but the order did not complete. For example:
- Money left your account but your plan was not activated.
- Your payment is stuck, and the order is pending or shows as failed.
- You were charged more than once for the same order.
In these cases we will activate your plan, or refund the amount that was paid for that order.
When a refund is not possible
- You changed your mind, or no longer need the plan.
- You did not use the plan, or used only part of it.
- Your phone or car does not work with Dhun, or Android Auto refuses it. Please check this before you buy.
- You did not change the phone or Android Auto settings Dhun needs.
- YouTube, Android Auto or your phone changed in a way that affects Dhun.
- Your internet or data connection is slow or unavailable.
- Your account was suspended or closed for breaking our Terms, including account sharing.
- A free, gifted or coupon-priced plan.
How to ask
Write to hello@dhun.me within 7 days of the payment. Please include the mobile number on your account, the amount, the date, and the payment reference or a screenshot.
What happens next
We check the payment with Razorpay. If it qualifies, the refund goes back to the original payment method. Banks usually take 5 to 10 working days to show it, and this timing is outside our control.
Your legal rights
This policy does not remove any right you have under Indian law that cannot be excluded.